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Terms and Conditions

Terms and Conditions

Wholesale Terms and Conditions and Privacy Policy
Orders and Payment

To apply for a Sweet Poppy Stencil trade account, please complete our online application form.  All applications are considered, please note incomplete applications will not be considered and we may not contact you to request additional information.

Only Bricks & Mortar based shops and established Internet businesses are considered for a trade account.
We do not permit the sale of “Sweet Poppy” branded products on eBay, Etsy or Amazon websites, if found to be selling Sweet Poppy Stencil products on these sites accounts will be removed immediately if products not removed off these sites.

Username and Password Confidentiality

The Craft Station issues User Names and Passwords on the strict understanding that they are used only by the BUSINESS whose name they are issued and are not divulged to anyone else. Under our Terms and Conditions it is the responsibility of the Account Holder to ensure the confidentiality and security of User Names and Passwords issued to him/her. If you have any reason to suspect that this security has been compromised you must inform us immediately. You will be issued with a new password without delay

Currency
 
All prices on this site are quoted in pounds sterling (£ or GBP). Payment will be made in pounds sterling and your credit card provider will automatically make the exchange for you, billing you in your own currency

Duties and Local Taxes

Customers in countries other than the UK, should local taxes or duties be due, will receive a separate invoice from the carrier. Purchasers are responsible for any duties and/or taxes levied at the point of entry of the destination country

Duties and Local Taxes
Customers in countries other than the UK, should local taxes or duties be due, will receive a separate invoice from the carrier. Purchasers are responsible for any duties and/or taxes levied at the point of entry of the destination country

Online Payments
We accept payment via all major credit and debit cards, through Papal, BAC’s payment or card payment over the phone.
The confirmation email you receive will also be your official receipt; a printed copy of this invoice (with VAT details) will be enclosed with your order. The security of our customers is paramount and the website is both secure and follows all guidelines on this issue.
Goods will not be dispatched until payment is made in full.

Minimum order
 
Our Minimum order is £150 (exc Vat).

Delivery
A flat rate charge of £10 will be charged to all orders below £300, if your order is over this we will then apply a carriage free charge if based in the UK.
For all destinations other than UK, carriage will be quoted at order acknowledgement.
Any problems or queries relating to the DELIVERY/INVOICE must be notified to The Craft Station Ltd within 5 working days of receiving the order - sales@thecraftstation.co.uk 

Reservation of Title 
All goods remain the property of The Craft Station Ltd, until payment is received in full and cleared funds are available in our bank account or Papal account.  Please note goods will not be allocated to your order until payment is received in full.

Privacy Policy
We will only use the information that we collect about customers and visitors to the site lawfully (in accordance with the Data Protection Act 1998).
The Craft Station Ltd do not sell, trade or retail customers' contact information to any third party for commercial or non-commercial use.
We may from time to time contact you by email with details of new products or promotions.  You may ask to be removed from this list at any time.

Cancellation & Returns Policy

Items returned for credit, may be subject to a 25% restocking charge; please contact us before sending items back to us for authorisation.
The Craft Station Trade is not a retail ecommerce site, it is a business to business ecommerce site and not subject to the Distance Selling Regulations.  Individuals wishing to purchase goods should contact our Retail website www.sweet-poppy.com
The Craft Station Ltd do not operate a contract cancellation/goods return policy as provided for under "The Consumer Protection (Distance Selling) Regulations 2000" The Distance Selling Regulations (DSRs) provide protection for customers (consumers) - the same rights do not apply to a business buying goods or services from another business.

Should you wish contact us for any reason please send e-mails to sales@sweet-poppy.com or post to...

The Craft Station Ltd
Sweet Poppy Stencils
Unit 3 Plover Court
Stephenson Avenue
Pinchbeck
Spalding
PE11 3SW
United Kingdom

Our telephone number is 44 (0)1775 527442 or 44 (0)7786166443. The telephone line is manned five days a week, Monday to Friday from 9:00am to 5:00pm.

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